went into the user experience the app dynamics how you read and visualise the data That is your daily touch point so that s where your daily interaction is The app is set up using rooms within a house which is universally understandable and easy to manage Did you have to think about future proofing the technology too Yes GROHE ONDUS the app is a platform for connected experiences We had to reach out five or six years in advance to think about what products we might want to connect to this platform in the future With app development technology is moving so fast that we wanted to make sure we were ready for future digital developments too If I have a mobile device in my pocket and I m using GROHE Sense Guard its highly unlikely that I will use that when I m actually in the bathroom But once my shower is connected in the future I can enter the bathroom I can access my shower turn on the light or music in the shower set my temperature preferences and so on So we really thought about the long term dynamics of what s to come So was the project a departure for GROHE In a way GROHE have long been pioneers in digital products so no this is much more like a natural extension for us GROHE has great experience with digital products with GROHE ONDUS as the first digitally controlled collection including a digital shower and basin mixer Water safety as a category is new for us but the idea of digital water products is something we were already leading the field in and it has been great with GROHE Sense to be able to draw from and build on our existing expertise Did you have to bring in any specialist skills to the in house design team Yes There is a design discipline called digital user experience We added this discipline to the design team Bringing in digital design capabilities really helped us with the interaction between software and hardware experiences We spent a lot of time in development digitally prototyping and role playing user scenarios to resolve the different user experiences from product set up onwards What has the experience of working on this product been like Amazing I m proud of the entire project team not just design We have poured all our efforts into this project It s been one of the toughest projects the team has worked on because it s highly complex but we ve put huge attention to detail into every aspect from the packaging experience to the first time you connect it There s no stone unturned on this one What is the most exciting part of the product for you personally For me it all goes back to pure enjoyment of water I want people to LOVE their water experiences and when they unbox GROHE Sense it should be a moment of pure joy totally simple no frustration with the consumer feeling 100 confident with GROHE protecting their house Has GROHE Sense come out of consumer demand for smart solutions Yes we re in a digital era where people are living daily with new technologies in all aspects of their lives at all touch points What we aimed for is to give people peace of mind and to enjoy water without stress With GROHE Sense you can enjoy life travel to hotels around the globe but still monitor the home from anywhere in the world Long term I think consumer empowerment is also part of it The intent is definitely to help people shift behaviours if someone is concerned about their water bill these types of products can help with that It s just really exciting What further developments do you see for the product in the future Is there more to come We re starting with the idea of water safety but GROHE ONDUS is part of a much bigger picture we re looking to allow people to manage every aspect of water in their home digitally In the long term the idea is we will have one connected app that drives all your water experiences within the home While we ll have GROHE Sense and GROHE Sense Guard for water safety humidity control etc in future you ll be able to connect your shower toilet you ll be able to save personalised settings access your maintenance history all within this same app You ll also be able to connect to our GROHE Blue filtered water kitchen products GROHE Blue uses both filters and carbonators and we want to make it even easier for consumers to replenish those items but at the same time we re also bringing in water tracking to access the health and wellness aspect to the product So this is just the start of a new digital journey Yes Makes sense right 11 00 EDI indd 11 17 02 17 12 28

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